Returns
- We accept returns on unopened and unused products within 14 days of purchase.
- Opened or used products cannot be returned due to hygiene reasons.
Exchanges
- If you receive a damaged or defective product, please contact us within 7 days with a photo of the item.
- Exchanges for the same item or store credit will be issued once the issue is verified.
Refunds
- Approved returns will be refunded to the original method of payment within 7–10 business days.
- Shipping costs are non-refundable unless the return is due to an error on our part.
How to Return or Exchange
- Contact our customer service at 201-638-7701, andrewoh@elpisbeautyshop.com to initiate a return or exchange.
- Follow the instructions provided to ship the item back safely.
- Once received and inspected, your refund or exchange will be processed.